Samsung unveiled it’s much awaited smartphone Galaxy Note 7 last month and Yesterday Samsung issued a recall to millions of Galaxy 7 units worldwide. For those, who are unaware, here is the official statement from Samsung.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
The sales of Galaxy Note Devices are already halted worldwide and they stated that it would take them around 2 weeks time to prepare for the recall.
As already stated in the above statement, the reason for recall is a battery cell issue which cause the device to explode during or after the charge. This surely is a blow to Samsung as iPhone 7 launch is in few days. While it surely is a negative thing for Samsung, but it is pretty quick response for a serious product issue. The sale of Galaxy Note started only 2 weeks ago. Let’s hope, it doesn’t hurt Samsung as bad as it looks to us right now.